The Chief Minister has directed that the departments related to the complaints received on the CM Helpline 1905 should be reviewed twice a month. Based on the complaints received on the portal, departments will now be rated in the top 10, which the CM can view on his dashboard. The review will be conducted in the last week of the month.
Complaints can now be registered on the CM Helpline 1905 24 hours a day. Previously, there was no provision to file complaints at night. Furthermore, the CM Helpline app has been upgraded. Complaints can now be recorded by writing or speaking through the app. The IT department has prepared the format for the state, which was initiated by Chief Minister Pushkar Singh Dhami on Tuesday.
The rating system for the CM Helpline has been introduced. Based on the complaints received on the portal, departments will now be rated in the top 10, which the CM can view on his dashboard. The review will be conducted in the last week of the month. The Chief Minister has directed that the departments related to the complaints received on the CM Helpline 1905 should be reviewed twice a month. Then, he will personally review them in the last week of the month.
The Chief Minister said that people should be made more aware through the CM Helpline 1905. He said that good governance is our responsibility. The level at which public issues should be resolved should be met. If the issues are not being resolved, the responsibility of the relevant officials and employees should be determined.
Public Dedication Days in Tehsils and Districts
The Chief Minister instructed officials to regularly organize Tehsil Days. The District Magistrate should also conduct monthly public hearings at the district level. He also directed that Tehsil Public Dedication Day be held on the first and third Tuesday of every month and District Magistrate Public Dedication Day be held on the fourth Tuesday to address public issues. All public issues and complaints should be registered online. Issues that cannot be resolved at the Tehsil and District levels should be referred to the Chief Minister’s Office.
Here are the changes:
- Now there will be a scorecard of 100 points. It will have 70% points for satisfactory resolution, 10% points for resolution within 36 days, -10% points for resolution beyond 36 days, and -10% points for not addressing complaints of Level 1 and Level 2 officials. Based on these points, the CM can view the top 10 positive performance and top 10 negative performance graphs of departments on his dashboard at any time.
- The mobile app will now use artificial intelligence, allowing conversations on the WhatsApp chatbot. You will receive automatic replies to any questions you ask, and complaints will also be registered.
- After the resolution of each complaint, the officer will seek feedback from the complainant. This feedback needs to be entered online.
- Officers will no longer be able to pass on complaints from one department to another. They will only be able to transfer complaints to two departments.